deepmarket.com - 11/3/2009
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When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and one of the biggest challenges facing support organizations. In response, advanced on-demand remote support solutions ...
Measuring the Business Impact of Support
deepmarket.com 10/10/2009 — Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.Request Free!
Why We All Need Bloomberg Help Desk
nymag.com 10/21/2009 — Last week, a boy flew away in a balloon , high over the skies of Colorado. That it later turned out there was no boy in the balloon hardly mattered — for those few intense hours, offices across America were gathered around their television screens, ...
Defining the Great Customer Experience
deepmarket.com 10/10/2009 — Customer experience is the most powerful tool available today for distinguishing your company from competitors – each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact ...
Juniper: Stifel Upgrades To Buy —
BARRONS.com: Tech Trader Daily 11/2/2009
Stifel Nicolaus analyst Sanjiv Wadhwani this morning upped his rating on Juniper Networks (JNPR) to Buy from Hold, setting a price target of $31. The stock closed Friday at $25.51.
The analyst writes that he came away from the company’s ...
Schumpeter: Food fight —
The Economist: Full print edition 11/5/2009
Kraft and Cadbury need to think about the loyalty of future consumers as well as existing ones IT SEEMS that food still trumps everything. The past few months have seen a parade of proposed corporate marriages in all sorts of gee-whiz industries, ...