Submit a Story!
topics:

Improving Customer Support and Help Desk Efficiencies
When today's businesses run 24/7 on fewer IT dollars, the relentless job of supporting employees, suppliers, business partners, and customers is an organizational necessity and one of the biggest challenges facing support organizations. In response, advanced on-demand remote support solutions ...
Comments
Related Content
Improving Customer Relationships: An Integrated Approach
deepmarket.com 10/31/2009 — In this 26-page white paper, co-written by SAP and The Economist, executive management will find out how to improve customer relationships by taking an integrated approach.Request Free!
Measuring the Business Impact of Support
deepmarket.com 10/10/2009 — Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured — despite the influence of support on higher revenue; customer satisfaction and loyalty; and increased productivity.Request Free!
Improving Customer Relationships: An Integrated Approach
deepmarket.com 9/29/2009 — In this 26-page white paper, co-written by SAP and The Economist, executive management will find out how to improve customer relationships by taking an integrated approach.Request Free!
Why We All Need Bloomberg Help Desk
nymag.com 10/21/2009 — Last week, a boy flew away in a balloon , high over the skies of Colorado. That it later turned out there was no boy in the balloon hardly mattered — for those few intense hours, offices across America were gathered around their television screens, ...
Defining the Great Customer Experience
deepmarket.com 10/10/2009 — Customer experience is the most powerful tool available today for distinguishing your company from competitors – each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact ...
Juniper: Stifel Upgrades To BuyBARRONS.com: Tech Trader Daily 11/2/2009
Stifel Nicolaus analyst Sanjiv Wadhwani this morning upped his rating on Juniper Networks (JNPR) to Buy from Hold, setting a price target of $31. The stock closed Friday at $25.51. The analyst writes that he came away from the company’s ...
Microsoft: Ballmer Still Skeptical On IT Spend ReboundBARRONS.com: Tech Trader Daily 11/2/2009
Microsoft (MSFT) CEO Steve Ballmer has resumed casting doubts on the prospects for a quick recovery in IT spending. “The economy went through a set of changes on a global basis over the course of the last year which are, I think is ...
Cisco, EMC, VMware Launch Cloud Computing PushBARRONS.com: Tech Trader Daily 11/3/2009
Cisco Systems (CSCO) , EMC (EMC) and VMware (VMW) are teaming up to sell hardware and software for cloud computing, the companies announced today . The three firms are creating something called the Virtual Computing Environment coalition ...
Small Stocks, Big Moves: RTEC, NSTCBARRONS.com: Tech Trader Daily 11/3/2009
A couple of small stocks out of the mainstream making big moves: Rudolph Technologies (RTEC) , which makes equipment and software used in wafer fabs and semiconductor packaging, posted Q3 revenue of $23.3 million, well ahead of the Street at ...
Schumpeter: Food fightThe Economist: Full print edition 11/5/2009
Kraft and Cadbury need to think about the loyalty of future consumers as well as existing ones IT SEEMS that food still trumps everything. The past few months have seen a parade of proposed corporate marriages in all sorts of gee-whiz industries, ...